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Shipping Policies

aboutus

skateNOW Shipping Policies

skateNOW ships locally and around the globe. While we are local small business we proudly serve a large customer base, comprised of both local and global clientele.

For all our customers, you can depend on skateNOW to find the skating equipment you are looking for to meet you individual skating goals.

 

Shipping Rates, USA Delivery

USA Delivery Shipping Fees, rates effective Jan 2020, subject to change.

Fees are based upon both shipping and handling.  

Fees are calculated by order amount, item size, volume, and weight.

Your order is insured for your protection and ours, if lost, stolen, or damaged in transit.

We do not waive shipping fees, we're a small boutique specialty store.

Shipping fees are non-refundable, no exceptions.

If you provide a wrong address, and your order is returned

you will be invoiced for an additional shipping charge.

(surcharges will apply to orders over 10# weight/over-sized, see below)

USA Shipping

All shipping rates posted are for Regular Ground Shipping within the 48 contiguous United States of America. Alaska & Hawaii additional shipping & handling fees apply. Other shipping options, such as Overnight or 2 day service are also available at additional cost. Please call/write for rates. Shipping and Handling Fees are non-refundable. Products in stock are shipped within 2-3 business days (Tuesday- Friday) of orders placed, with average 7-10 business day shipping time. Some items are drop-shipped directly from manufactures, special order items or custom boots can take approximately 2 - 12 weeks(*subject to change) on average for delivery. Shipping rates apply to single customer order purchases only. If ordering multiple skate packages, surcharges will apply for large volume or over-weight purchases based upon parcel weight, parcel size, and destination, and additional insurance fees. As policy we do not ship to unconfirmed or addresses or non-verified paypal accounts.

 
 

S&H Services

USA Regular Standard, Ground Shipping: Small items are shipped USPS 2-3 business day priority mail to most locations, larger parcels are shipped UPS/Fed Ex Ground Service(std 7-10 business day).

USA Shipping Upgrade Options: 2 Day Business-day Delivery: no Saturday delivery, additional fees apply.

Overnight / Next Day Air: no Saturday delivery, additional fees apply.

Saturday deliveries incur $15.00 additional surcharge, or surcharge as estimated by shipping service selected.

International Shipping: Shipping is by Federal Express / Global USPS / USPS Express / UPS Global services. Additional Rates apply. Rates vary.

All parcels are shipped insured for full value, with tracking. Call/write for shipping fee quotes.

International Shipping

International shipping outside of the US is available, but some country destinations are prohibited. Customers will be invoiced/billed applicable additional fees for international shipping and handling charges before order is processed or shipped, within in 4-7 days of purchase. You are required to complete balance payments within 4-7 days of receipt of notice. Failure to respond or complete balance shipping payment will result in immediate cancellation of your order, purchase price & any applicable shipping fees will be subsequently refunded to you in the manner in which you paid for your original order. Call or write for estimated rates prior to ordering. As policy we do not ship to unconfirmed or addresses or non-verified paypal accounts. If the shipping address provided is un-confirmed, and/or your paypal account is non-verified, and/or you request items to be shipped to another address, we will request the order payment to be made by pre-paid wire fund transfer, no exceptions, and we will not accept paypal or credit card for these type transactions. In making wire fund transfer payment you will be accountable and responsible for any/all associated payment bank transfer processing fees. Any applicable Customs or Import Duties, at port of entry to the customer country, or additional country imposed taxes ARE the responsibility of the customer. All parcels are shipped using "Express" service, and insured for full retail value with tracking available. We do not ship priority or parcel post international services, nor send un-insured parcels, nor do we de-value items or note as "gift" for customs purposes. Other shipping options, such as Fedex or UPS international Express services are also available at additional cost. Please call for rates. Shipping and Handling Fees are non-refundable.

 

Large Volume Orders

Large/Volume Orders: Large Volume orders, such as Club/Group/Combined customer orders of multiple sets of skates, or blades, etc., are subject to shipping surcharges. Customer will be invoiced for actual shipping fees based upon order weight, parcel size and destination, and additional insurance fees.

Special Orders

Many of the items we sell are imported, special order, with very limited supply coming into the USA. We are happy to order these items in for you, but please understand at times it can take a little longer due to availability with manufactures. We do our best to bring an array of products and sizes on regular basis during season, but shipping cycles and holidays can influence special orders received into our shop. If you have something special in mind, contact us.

Shipping Policies

Testing Shipping Policies

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